Privacy Policy
Applies to the HUMATIC app on iOS and Android, the management site app.humatic.vn, and HUMATIC devices connected to the app (controllers and handheld meters).
Shopping at the humatic.vn store? See the Store Privacy Policy.
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HUMATIC Company Limited (Công ty TNHH HUMATIC, “HUMATIC”, “we”, “us”) provides an app for monitoring and controlling irrigation equipment, sensors and meters. This policy explains what data we collect, why, who we share it with, how long we keep it, and what rights you have.
We process personal data in accordance with Vietnam’s Personal Data Protection Law (2025) and its implementing regulations. By creating an account and using the app, you agree to the processing described below. You can withdraw consent at any time by turning off permissions on your phone or deleting your account.
1. Data we collect
We only collect what the app needs to work.
Account information
- Email and display name: to sign you in, identify you in shared projects, and send essential account notices.
- Sign-in method: email and password, Google, or Apple. Sign-in is handled by Google Firebase Authentication; HUMATIC never stores or sees your password. With Sign in with Apple you may hide your real email.
- Phone number and profile photo: optional, only if you enter or choose them.
- Preferences: language, light/dark theme, alert sound.
Device data
- Device identifiers: serial number, MAC address, model and firmware version, to connect the right device and update its software.
- Readings: sensor values such as temperature, humidity, pressure, flow, EC, pH, voltage and current.
- Control activity: on/off commands, irrigation schedules, automations, alerts and who acknowledged them.
- Connection status: online/offline state and Wi-Fi signal strength, for fault alerts and technical support.
- Installation location: only if you pin a location for a device.
Handheld meters
- Measurement results, time, and the location at the time of measurement (if you allowed location access). Without a connection, results are kept on your phone and uploaded once you are back online.
Technical data
- Notification token: issued by Firebase so alerts reach your phone.
- Activity log: who did what in a project (added a device, changed a schedule, shared access…), so members can follow changes and we can troubleshoot.
- Server logs: IP address and access time, to block unauthorized access and fix errors.
What we do not collect
- Contacts, messages, call logs, or any photos other than the one you choose as your profile picture.
- Location while the app is in the background.
- The app shows no ads and uses no third-party tracking or behavioral analytics tools.
2. Phone permissions
The app asks for a permission only when you use a feature that needs it. You can turn off any permission in your phone’s Settings; only the related feature stops working.
Camera
Scan QR codes to add a device, accept a shared project, or sign in to the management site on a computer.
No photos or videos are taken or stored.
Bluetooth
Find nearby devices, send your Wi-Fi name and password to a device during setup, read results from handheld meters.
Your Wi-Fi password goes straight to the device and is not stored on HUMATIC servers.
Location (while using the app)
Show weather where you are; tag each handheld measurement with its location; read the Wi-Fi network name during device setup (Android requires location permission for this).
Coordinates used for weather are passed through HUMATIC servers to Open-Meteo without any account information and are not stored.
Local network (iOS)
Send Wi-Fi settings to a device on the same network during setup.
Used only while setting up a device.
Photos
Choose a profile picture.
Only the photo you pick is read.
Notifications
Device alerts (threshold breaches, connection loss, power failure…) and sharing invitations.
Turn on or off in phone Settings or in the app.
3. How we use data
- Show readings, charts and device status; send control commands; run schedules and automations.
- Alert you when a device crosses a threshold, goes offline or has a fault.
- Access control: only people the project owner shares with can view or control devices.
- Update device software, handle warranty and provide technical support when you ask.
- Detect and prevent unauthorized access and fix system errors.
We do not sell or rent your data and do not use it for advertising.
4. Who can see your data
- People you share with: when you share a project, zone or device by QR code, recipients see that part’s data along with the display names and emails of its members. You can revoke sharing at any time.
- The dealer who sold you the device: may see device details and the contact information needed for warranty and support.
- Google Firebase: handles sign-in and push notifications. Google’s servers may be located outside Vietnam.
- Google, Apple: when you choose to sign in with their accounts.
- Open-Meteo: receives coordinates to return weather, with no account information.
- Competent authorities: when required by law.
The servers storing app data are rented and operated by HUMATIC.
5. Storage and protection
How long we keep data
- Account information: until you delete your account.
- Device readings: according to the device’s service plan (usually 365 days), then deleted automatically.
- Backups: only the most recent copies are kept; older ones are overwritten, so deleted data leaves the backups after a short time.
Safeguards
- The app and management site talk to our servers over encrypted HTTPS connections.
- Each device has its own connection credentials and can only send and receive its own data. Devices send readings and status only, never your personal information.
- Device software updates are integrity-checked before installation.
- Sign-in keys on your phone are kept in the operating system’s secure storage.
- Only assigned technical staff can access the servers.
No system is perfectly secure. If an incident affects personal data, we will notify affected users and the authorities as required by law.
6. Your rights and account deletion
- View and edit: your name, profile photo and phone number in the app.
- Withdraw consent: turn off camera, location, Bluetooth or notifications in your phone’s Settings.
- Request a copy, restrict processing or complain: email privacy@humatic.vn.
- Delete your account: using one of the options below.
How to delete your account
- In the app: Settings → tap your account card (your name) → Delete account → confirm. Your account is deleted immediately. If you still own devices or projects, the app will ask you to transfer or delete them first.
- If you no longer use the app: visit app.humatic.vn/delete-account or email privacy@humatic.vn from your registered address with the subject “Account deletion request”. We verify and delete within 48 business hours.
- What is deleted: account information, notification tokens, notifications, shared access, schedules, automations, screen layouts, personal settings and your Firebase sign-in account.
- What is kept: activity and command history in other people’s projects is kept so they can follow their device history, but it is no longer linked to your name or email.
7. Children
The app is intended for adults working in agriculture, greenhouses and facilities, and is not meant for anyone under 16. If we learn that we collected a child’s data without parental or guardian consent, we will delete it.
8. Changes to this policy
For significant changes, we publish the new version on this page and announce it in the app at least 7 days before it takes effect. The date and version at the top of this page tell you which version you are reading.
9. Contact
For any question or request about your personal data, contact:
HUMATIC Company Limited
Privacy & data deletion: privacy@humatic.vn
Technical support: support@humatic.vn
Phone: +84 988 020 646
Hours: Monday – Friday, 08:00 – 17:30 (UTC+7)
Response time: within 48 business hours
Website: humatic.vn