Privacy Policy

1. Information We Collect

• When you order: name, phone number, email, shipping address (for international orders also country, state, city and postal code), the products you buy and the payment method you choose.
• If you have an account: sign-in details and order history so you can track your orders.
• When checking warranty: the product or warranty code you enter.
• When you chat with us: your messages and any details you choose to share (name, email, phone).
• When you browse: IP address and browser type in server logs; your approximate country, estimated from your IP address, to choose Vietnamese or English automatically.

We do not collect card numbers. With bank transfer, you pay through your own banking app; we only match the amount and transfer reference.

2. How We Use Your Information

• Confirm, process and deliver your order; quote shipping for international orders.
• Contact you about your order, delivery and warranty.
• Issue invoices and keep records as required by accounting and tax law.
• Provide technical support and answer questions.
• Detect fraud and protect the website.

We do not sell your information or send you marketing without your consent.

3. Sharing Your Information

We share only what is necessary with:

• Shipping carriers (domestic, or FedEx and DHL for international orders): name, phone number and shipping address.
• Our email delivery and website hosting providers.
• Tawk.to, the live chat service on our website: receives the messages and details you enter when chatting with us.
• IP-to-country services (geojs.io, ipwho.is, ipapi.co): they receive only your IP address, no other personal information.
• Competent authorities when required by law.

4. Cookies & Browser Storage

We use only the cookies and browser storage needed for shopping, with no advertising or tracking cookies:

• Your chosen language (kept for 1 year).
• Your shopping cart.
• Your sign-in session, if you sign in.
• Tawk.to chat cookies, to keep your conversation as you move between pages.

You can clear cookies in your browser settings; your cart and language choice will then reset.

5. Storage & Security

• The website uses encrypted HTTPS connections.
• Only staff handling orders and warranty can view order details.
• Order and invoice records are kept for the period required by accounting and tax law; account information is kept until you ask us to delete it.

6. Your Rights

You have the right to:

• View and correct your information.
• Ask us to delete your account and personal information (except records we must keep by law).
• Withdraw consent, restrict processing, or file a complaint about how your data is handled.

Send requests to privacy@humatic.vn. We respond within 48 business hours.

7. Changes to This Policy

When this policy changes, we update this page and the date at the top.

8. Contact